Question 1

How quickly will you be able to get my property rented?

Accepted Answer

We spend time ensuring your property is ready for the rental market and attractive to potential tenants. The amount of time it is on the market depends on competition, time of year, and the condition and price of your home. We will ensure it rents as quickly as possible to protect your rental income.

Question 2

How do you price my property?

Accepted Answer

We do an exhaustive analysis of comparable properties in the market and price your home accordingly. The goal is to earn you the most rent possible while minimizing your vacancy rate and ensuring we place the most qualified tenants. Our goal is a sustainable cash flow for our property owners.

Question 3

What makes you different from other property management companies?

Accepted Answer

We believe we provide better communication and care for our customers. Working with us brings you a depth of knowledge that is hard to find elsewhere.

Question 4

How do you screen tenants?

Accepted Answer

We market extensively online and through local channels to attract high-quality applicants. Every applicant completes our comprehensive nine-step screening process, which includes identity verification, credit report review, income verification, employment confirmation, rental history review, landlord reference checks, eviction history search, criminal background screening, and pet and occupancy verification. This thorough process helps ensure that only qualified residents are approved. Combined with appropriate security and pet deposits, our screening standards reduce risk, protect your property, and promote stable, long-term tenancy.

Question 5

Do I need an owner reserve fund for rentals in Virginia?

Accepted Answer

While there is no regulatory requirement for an owner reserve, it is a practical way to cover routine repairs, utility bills, and other expenses that may arise between rent cycles. Maintaining a reserve helps avoid delays in addressing maintenance issues. We recommend a minimum reserve of $500, or preferably one month's rent, held in your owner reserve escrow fund.

Question 6

What if my tenant does not pay?

Accepted Answer

Our strict tenant screening process greatly reduces the likelihood that your tenants will not pay rent on time. However, if a tenant can no longer pay rent, we will begin the legal process and work to place a qualified tenant in your property who can pay rent in a timely manner.

Question 7

How do property owners receive updates and statements from Coastal Group Inc.?

Accepted Answer

Owners receive regular updates and detailed financial statements through our secure online portal and by email. We provide monthly reports with rental income, expenses, maintenance activity, and occupancy status, along with routine updates throughout the month. Owners may also contact their property manager directly for personalized support.

Question 8

What does a property manager do in Virginia Beach?

Accepted Answer

Our property management team delivers full-service support to protect your investment and maximize returns. We market aggressively on major platforms and locally to attract strong applicant pools and secure quality tenants. Each applicant completes a rigorous nine-step screening process, supported by appropriate security and pet deposits. Rent is collected through a secure online portal with electronic payments and real-time owner access. A dedicated maintenance coordinator manages and tracks all repairs. We provide regular photo inspection reports for transparency. Our managers actively monitor compliance and address lease violations promptly, using progressive enforcement when necessary to safeguard your property.

Answers to Frequently Asked Property Owner Questions

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